Privacy Policy — Fiable Hydraulics

Effective Date: 1st January 2024 | Last Updated: 1st January 2025 | Website: www.fiablehydraulics.com

Please read this Privacy Policy carefully. By using our website www.fiablehydraulics.com, you agree to the collection and use of information as described in this policy.

1. Introduction

Welcome to Fiable Hydraulics. We are committed to protecting the privacy and personal information of every visitor, client, and business partner who interacts with our website www.fiablehydraulics.com.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights regarding your personal data. This policy applies to all users of our website — whether you are visiting from India or anywhere in the world.

Fiable Hydraulics is a manufacturer and exporter of hydraulic power packs, hydraulic cylinders, and complete hydraulic systems — and a supplier of hydraulic manifold blocks — operating from Pune, Maharashtra, India, and serving clients across India and internationally worldwide.

2. Information We Collect

When you visit our website or contact us, we may collect the following types of information:

2A. Information You Provide Directly

Full Name
Company / Factory Name
Mobile Number / WhatsApp Number
Email Address
City and Country
Product requirement details submitted through our inquiry or contact form
Any messages or specifications you send via WhatsApp, email, or phone

2B. Information Collected Automatically

IP Address of your device
Browser type and version
Pages you visit on our website
Time and date of your visit
Referring website or search engine
Device type (mobile, desktop, tablet)

2C. Information from Third-Party Platforms

If you contact us via IndiaMart, TradeIndia, or similar B2B platforms — we may receive your contact information from those platforms
If you message us via WhatsApp Business — we receive your phone number and message content

3. How We Use Your Information

We use the information collected for the following purposes:

Respond to Inquiries: To reply to your product inquiries, quotation requests, and business questions
Send Quotations: To prepare and send custom hydraulic product quotations based on your requirements
Business Communication: To communicate about orders, delivery, and after-sales support
Improve Our Website: To understand how visitors use our website and improve user experience
Marketing (with consent): To send product updates or offers — only if you have opted in
Legal Compliance: To comply with applicable Indian laws and international trade regulations

4. Sharing of Your Information

Fiable Hydraulics does NOT sell, rent, or trade your personal information to any third party for marketing purposes.

We may share your information only in the following limited circumstances:

With our logistics and courier partners — only to the extent necessary to deliver your products
With payment gateway providers — only when processing transactions (if applicable)
With government or regulatory authorities — if required by law or court order under Indian law
With our website service providers — such as hosting companies or analytics tools, who are bound by confidentiality agreements

Note: We never share your business inquiry details, product specifications, or company information with any competitor or unauthorized third party.

5. Cookies and Tracking

Our website may use cookies — small text files stored on your browser — to improve your browsing experience.

Types of Cookies We May Use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Used by Google Analytics to understand website traffic and visitor behavior
Preference Cookies: To remember your settings and preferences

You can control or disable cookies through your browser settings at any time. However, disabling cookies may affect some parts of our website.

We use Google Analytics on our website. Google Analytics collects anonymous data about how users interact with our website. No personally identifiable information is shared with Google through analytics.

6. Data Storage and Security

We take the security of your personal information seriously and implement appropriate measures to protect your data from unauthorized access, loss, or misuse.

Security Measures We Follow:

Our website uses SSL encryption (HTTPS) to secure all data transmission
Inquiry form data is stored securely and accessible only to authorized team members
We regularly review and update our security practices
Access to your personal information is restricted to employees who need it to respond to your inquiry

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected.

Inquiry and quotation data: Retained for up to 3 years for business reference
Order and transaction records: Retained for up to 7 years as required under Indian tax and business laws
Website analytics data: Retained for up to 26 months (as per Google Analytics default settings)

After the applicable retention period, your data is securely deleted or anonymized.

8. International Users — Global Clients

Fiable Hydraulics serves clients across India and internationally worldwide. If you are accessing our website from outside India, please be aware that your information will be transferred to and processed in India.

By using our website and submitting an inquiry, you consent to the transfer of your information to India and its processing in accordance with this Privacy Policy.

We comply with applicable data protection regulations for our international clients
We do not transfer your data without appropriate safeguards
International clients may contact us at fiablehydraulics@gmail.com for any data-related requests

9. Your Rights

Whether you are based in India or internationally, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Ask us to correct any inaccurate or incomplete information
Right to Deletion: Request that we delete your personal information from our records
Right to Object: Object to the processing of your data for marketing purposes
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
Right to Complain: Lodge a complaint with the relevant data protection authority in your country

To exercise any of the above rights, please contact us at: fiablehydraulics@gmail.com or call +91 88065 52786

10. Third-Party Links

Our website may contain links to third-party websites such as:

Google Maps (for factory location)
WhatsApp (for direct messaging)
LinkedIn, Facebook, Instagram, YouTube (social media profiles)
IndiaMart, TradeIndia (B2B business directories)

Once you click on these external links, you leave our website and are subject to the privacy policies of those third-party websites. Fiable Hydraulics is not responsible for the privacy practices of external websites.

11. Children’s Privacy

Our website and services are intended for business-to-business (B2B) use by industrial companies, OEM manufacturers, and business professionals. We do not knowingly collect personal information from individuals under the age of 18.

12. WhatsApp Communication

Fiable Hydraulics uses WhatsApp Business for client communication. When you contact us via WhatsApp:

We receive your phone number and message content
Your conversation may be stored in our WhatsApp Business account for reference
We use WhatsApp communications solely for business purposes — inquiries, quotations, and support
We do not share your WhatsApp number with any third party
You can stop receiving WhatsApp messages from us at any time by sending ‘STOP’ or contacting us directly

13. Changes to This Privacy Policy

Fiable Hydraulics reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of those changes.

14. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

15. Contact Us — Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Fiable Hydraulics
PAP, V-75, MIDC Phase-II Road, Khed, Wasuli, Chakan,
Pune – 410501, Maharashtra, India

Phone / WhatsApp: +91 88065 52786
Email: fiablehydraulics@gmail.com
Website: www.fiablehydraulics.com
Business Hours: Monday to Saturday — 9:00 AM to 6:00 PM (IST)